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Shipping & Returns


We offer your choice of shipping methods offered by UPS (United Parcel Service), including: UPS Ground, UPS Three Day Select, UPS Second Day Air, UPS Second Day Air AM, UPS Next Day Air Saver, UPS Next Day Air, UPS Next Day Air AM. Cost will vary depending on your location.

We are also set up to ship via most collect carriers. Please call us at 1.800.387.7031 to arrange for alternative shipping methods.

Free shipping applies to single orders over $99 CAD in value to be shipped to a contiguous US or Canada address (Does not apply to shipments to Puerto Rico, Alaska or Hawaii). UPS Ground shipping charges cannot be credited toward other shipping methods. Free shipping applies to web orders only.

For more information on lead times and shipping of custom items, please contact us by phone at 1.800.387.7031 or by using our online form.


We strive to make sure our customers are happy with their products. Stock products (non-customized) can be returned within 30 days of receipt for full refund or exchange. Products must be returned unopened, in their original packaging. If the return is a result of our error, please contact us immediately for an exchange. All return shipping costs are the responsibility of the customer unless the return is due to an error on our part.

Please call us at 1.800.387.7031 to obtain a valid Return Merchandise Authorization (RMA) number and return shipping instructions. Returns without an RMA number may be lost or not properly received by us and therefore may not be credited to your account.